Covid-19 Notice
Hello,
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We would like to address the ongoing situation around COVID-19, we wanted to share an update with you. These are uncertain times, but we are sure about one thing: putting the health and safety of our team and our customers first is key. We are doing everything we can to ensure the continued sanitization of all our products and facilities. Our team is committed to staying healthy, and helping our customers stay healthy, too. We apologize for any delays in getting your order to you. Production or shipping may be impacted by global issues beyond our control, and cause a bit of a wait. We hope to maintain regular order shipments as best we can, and we appreciate your patience. Stay well! |
We’re all aware of COVID-19 and the implications it has for global supply chains, and Kisame Global is no different. We’ve found better solutions than all of our competitors, but no one is untouchable in a global pandemic.
There are currently shipping delays on all Kisame orders. Both Standard and Express shipping are available, but here’s what to expect:
We are shipping via cargo boat, not commercial airlines to cut down on cost and shipping times. So, once your product is shipped, there will be no tracking updates until it reaches the country it is being shipped to
Shipping Times & Orders:
- All orders will still take 3-5 days to process
- Most products will take about 25-35 days to ship
- Likely to be delays on these products: All Might Tee, Haikyuu iPhone case, Flower Uchiha Sweater, Itachi Clear Case, Tony Tony Chopper Jacket, Demon Slayer Hoodie, One Punch Man Cap, Inosuke Hoodie, Naruto Clear Case, Stripe Naruto Hoodie and the my hero academia sweatpants.
- We are NOT responsible for any delays.
When an order is shipped, an email is sent to our customers via your notification settings. Your customer can access their tracking information via their 17Track.net link.
Your link may look like this below
This does not mean that there is no movement on your package. It simply means that your order is being shipped and is on it's way to the destination country. But since it is being shipped via cargo boat, there are no additional opportunities for updates throughout the order's journey. The tracking information will update again once the package lands at a port in the country it is being shipped to.
Please Note:
1. 17Track.net, the blue Airplane Icon is their “Shipping” icon across the entire website. This does not mean your products are sent via airplane, any orders paid for after April 9th are being shipped via cargo boat.
2. This type of tracking update (example shown above) means that the tracking number has been “picked up” by the shipping company of the destination country (U.S. is likely be USPS, etc). This does not mean the package is in this physical location, it means the shipping company has prompted that the order is now en route.
3. Temporarily during COVID-19 shipping conditions, this will be the only update you receive until it lands in the destination country. Your 17Track.net link may have different layouts depending on where it is shipped from, and where to.
Below are the countries we can not ship to:
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